PAR G5 Troubleshooting Guide
In an effort to help our drive-thru customers be a little more self-sufficient we have put this guide together to help address some of the most common problems that our customers face. Hopefully giving them a resource that will help them get up and running quickly and or address some of the more common issues that can come up.
PAR XT-1 Base Station
PAR Base Stations
The XT-1 base station, our reliable workhorse, paved the way for seamless drive-thru communication. Its iconic white design has served businesses for years, ensuring efficient order-taking and enhancing customer experiences.
Now, enter the G5 base station, our latest innovation. Sleek and powerful in black, it takes drive-thru performance to the next level. With upgraded technology, faster processing, and advanced features, the G5 base station redefines efficiency and clarity in communication.
From the improved microphone sensitivity to enhanced noise reduction, the G5 raises the bar. And let's not forget the simplified headset registration process, making setup quicker than ever.
It's about future-proofing your drive-thru. The G5 base station ensures longevity and compatibility with upcoming enhancements, while maintaining the reliability Sound Products is known for.
PAR G5 Base Station
G5 Drive-Thru System
The PAR G5 Drive-thru System is the current model of the PAR line of Drive-Thru Systems
You can always contact our support team at 1-800-263-4996 or email us at support@soundproducts.ca our support team would like to help.
Add a G5 headset to a G5 base station.
1 Put a battery into the headset
2 Turn on the headset
3 On the G5 base station press the left arrow key
4 When the headset lights have stopped blinking and has turned to a solid green light it has been registered.
Remove a G5 headset to a G5 base station.
Remove a G5 headset to a G5 base station.
- Access base station configuration mode. G5: Choose System Menu.
- Navigate to 04 Registration > 2 Remove Headsets.
- Scroll to the specific headset number you want to un-register."
- Press enter
List all registered headsets.
- Access base station configuration mode. G5: Choose System Menu.
- Navigate to 04 Registration > 3 List All Headsets. Change Site Scheduling: The site schedule manages store opening and closing times, acting as the calendar for your business."
Reboot the base station.
When contacting our support team, we will usually have our customers start out by rebooting the base station. This process will fix a lot of common issues. Please see our guide below on how to reboot your G5 Drive-Thru System.
PAR G5 Headset
the G5 headset and transform your drive-thru operations. Experience the difference in performance, reliability, and customer satisfaction. Elevate your drive-thru with Sound Products.
How to reboot a PAR G5 drive thru base station
How to reboot a PAR G5 drive thru base station
Like computers and routers, today's base stations sometimes need to be hard reset. The easiest way to do this is to remove the thumbscrews from the bottom of the base station. Once those are removed, remove the front cover. In there you will see a black power cable on the left-hand side. Unplug that cable for about a minute or so and then plug it back in.
THIS WILL DISRUPT YOUR DRIVE-THRU SYSTEM. PLEASE MAKE SURE YOU DON'T HAVE ANY CARS IN YOUR LANE.
THIS WILL DISRUPT YOUR DRIVE-THRU SYSTEM. PLEASE MAKE SURE YOU DON'T HAVE ANY CARS IN YOUR LANE.
If for some reason, it's hard to remove the thumbscrews, you can either use a Phillips head screwdriver or you can also unplug the power cable from the wall or power source. That should achieve the same effect without having to remove the front panel.
If you are still having issues with your base station, you can always contact our support team at 1-800-263-4996 or email us at support@soundproducts.ca our support team would like to help.
PAR XT-1 Drive-Thru System
PAR XT-1 Drive-Thru System
How to connect an XT-1 headset to an XT-1 base station
How to connect an XT-1 headset to an XT-1 base station
How to remove an XT-1 headset from an XT-1 base station
How to remove an XT-1 headset from an XT-1 base station
- Access the base station's configuration mode.
- Choose 04 Registration > 2 Remove Headsets.
- Scroll to the headset's number you wish to un-register.
- Press Enter.
List all the XT-1 headsets on an XT-1 base station
List all the XT-1 headsets on an XT-1 base station
To see a list of the registered headsets:
- On the base station, enter your password (the default it 1,2,3,4) and press the MODE key.
- Press the MODE button 3 more times.
- Select 04 Registration
- List All Headsets
Rebooting the base station
Rebooting the base station
To see a list of the registered headsets:
- On the base station, enter your password (the default it 1,2,3,4) and press the MODE key.
- Press the MODE button 3 more times.
- Select 04 Registration
- List All Headsets