Send your headsets (G5/XT-1 ONLY)
Sound Products Ltd.
1016C Sutton Dr. Unit 12
Burlington, ON L7L 6B8
Toll Free: 1-800-263-4996
Our team has been repairing and refurbishing Drive-Thru headsets and systems for almost 30 years. Our Repair center is in Burlington and all work is done in house. Of the years we have optimized the headset repair process, so it works better for everyone.
How the repair process works
To get your headsets repaired simply box-up (please add packaging material as transport can be rough) your hardware and ship it to us. Please be sure to add your national store number and contact info inside the box also just to be safe.
Once our team receives your hardware our goal is to service it up to a professional level. Our service team might repair one component or most of the components. The goal is to give you a full working and repaired headset. From that point we will contact you directly to discuss the repair cost.